Support
How can we help?
Find answers about your KAMPUJA account and rewards, or about running your business on KAMPUJA.
For KAMPUJA customers
For KAMPUJA businesses
Customers
Common questions.
What is KAMPUJA?
KAMPUJA is an app for discovering participating businesses and getting rewarded for shopping with them. You can browse businesses and their offers, and collect KAMPUJA Points and merchant rewards on eligible purchases.
How do I create an account or sign in?
You create and sign in to your KAMPUJA account in the KAMPUJA app using your phone number.
If you cannot sign in, check that you entered the same phone number you registered with. If it still does not work, contact support.
What are KAMPUJA Points?
KAMPUJA Points are loyalty reward points you collect from eligible purchases and activities with participating businesses, according to the KAMPUJA reward rules that apply at the time. Your points balance and activity are shown in the app.
Points are not money, currency or a bank balance. Not every purchase or activity earns Points.
How does cashback work?
KAMPUJA Cashback is a closed-loop loyalty reward provided through participating merchants. Participating businesses can give reward value back on eligible purchases, and it is used within the KAMPUJA rewards ecosystem according to the applicable merchant reward rules.
It is not a cash withdrawal service and is not withdrawable to a bank account. Whether cashback is available, how it is earned and how it can be used may depend on the merchant reward program that applies.
How do receipt rewards work?
You can submit eligible KAMPUJA receipts in the app to be rewarded for qualifying purchases. Submitted receipts are reviewed before a reward is applied.
Why did I not receive points or a reward?
Rewards apply to eligible purchases at participating businesses. If a purchase did not qualify, or the business does not currently take part, no reward is added.
If you think a reward is missing, contact support with the date, the business and your receipt.
How do I find participating businesses?
Browse participating businesses in the KAMPUJA app. You can look through restaurants, cafés, shops and services, see their current offers, and view menus or products where the business provides them.
How do I delete my KAMPUJA account?
See the account deletion page for how to request deletion of your KAMPUJA account and what happens next.
Businesses
Running your business on KAMPUJA.
What is KAMPUJA for Business?
KAMPUJA for Business is the merchant side of KAMPUJA. It covers point of sale and everyday selling, products and catalog, inventory, offers and promotions, and customer loyalty and rewards. Read more about it.
How do I get my business set up?
Contact us and tell us about your business, and we will help you get started on KAMPUJA.
What does KAMPUJA POS do?
KAMPUJA POS handles everyday selling and transaction management at your counter, and keeps a record of your sales.
How do I manage products and inventory?
Your products and catalog are managed in KAMPUJA for Business, and the same catalog supports your customer-facing menu or product listings where you use them. Inventory tools help you keep track of stock day to day.
How do rewards and loyalty work for my business?
You decide the reward value your business gives on eligible purchases. Customers collect it in their KAMPUJA account, which gives them a reason to return to you.
How do purchases and subscriptions work?
Some KAMPUJA business features or digital services may be offered through purchases or subscriptions. Where you buy through Apple's App Store, billing and subscription management are handled through your Apple account, and you can review or cancel a subscription in your Apple account settings.
Purchases your customers make in person at your business are transactions with your business, not App Store purchases.
What is E-Menu?
Where available, your product catalog can support customer-facing menu and product browsing in the KAMPUJA app, so customers can see what you offer before they visit.
Contact
Still need help?
Get in touch and we will come back to you. Telling us a few details up front helps us sort things out faster.
What to include
- The phone number or email on your KAMPUJA account
- Whether you are a customer or a business
- What happened, and what you expected
- The business, date and receipt if it concerns a reward
Getting the KAMPUJA app
The KAMPUJA app store listing is not published yet. This page will carry the download link as soon as it is live.